Facts may communicate, but passion persuades
Staff Name
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Resonates harmony
Industry veteran agrees with academic
Commenting in the Reliability Engineering forum of eng-tips.com, Jeez suggests [17 Jun 06 3:38] informally interviewing your most knowledgeable maintenance techs with targeted questions: "Bill, if I could remove the equipment failures around here that bug you the most, which would they be?…Plus you win credibility with Jerry and Bill." This sage advice agrees with what Henry Minzberg has taught for more than 30 years:
The researcher...can only ask people what they believe, on seven-point scales or the like. He gets answers, alright, ready for the computer; what he does not get is any idea of what he has measured....The result is sterile description, of organizations as categories of abstract variables instead of flesh-and-blood processes."
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Section Two header
Dave, CEO
Power of the model comes from restoring the rich cream of local context to the skim milk of traditional analysis.
Mintzberg, H., “An Emerging Strategy of ‘Direct’ Research” Admin Sci Qtrly, Dec 79, 24(4): 582-589.
"As soon as the researcher insists on forcing the organization into abstract categories—into his terms instead of its own—he is reduced to using perceptual measures, which often distort the reality. The researcher...can only ask people what they believe, on seven-point scales or the like. He gets answers, alright, ready for the computer; what he does not get is any idea of what he has measured....The result is sterile description, of organizations as categories of abstract variables instead of flesh-and-blood processes." (pp. 585-586)
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